Return and Refund Policy
Last updated: September 06, 2024
Thank you for shopping at Lorraine Music Academy.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lorraine Music Academy Pvt Ltd, WeWork Forum, DLF Cyber City, Phase III, Gurugram 122002, Delhi NCR, India
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Lorraine Music Academy, accessible from https://lwww.Lorrainemusicacademy.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Refund for Self-Study Courses:
Once the student has enrolled in the course, the course cannot be transferred to any other individual.
All courses purchased need to be completed within 365 days from the purchase of course, post which the course purchase will be forfeited (null and void) and the entire fee will be nonrefundable.
Refund requests must be made in writing to Billing@LorraineMusicAcademy.com within 48 hours of purchase / enrolment. Refunds will be granted at the discretion of the Academy.
Refund requests for self-study courses must be made in writing to Support@LorraineMusicAcademy.com within 48 hours from the time of purchase. If the student has activated one song in the course pack, they would be eligible for a refund of only 50% of the course fee. No refund for students who have activated more than 1 song. Refunds will be granted at the discretion of the Academy.
In addition to the above, all refunds are subject to a processing fee. The processing fee would vary based on the currency of payment.
- USD 30
- CAD 40
- EUR 30
- GBP 25
- AUD 45
- NZD 50
- AED 110
- INR 2,500
Before processing withdrawals, we would appreciate any feedback regarding the Academy. This can be emailed to Feedback@LorraineMusicAcademy.com
Refund for Instructor-Led Courses:
Once the student has enrolled in the course, the course cannot be transferred to any other individual.
All courses purchased need to be completed within 365 days from the purchase of course, post which the course purchase will be forfeited (null and void) and the entire fee will be nonrefundable.
Refund requests must be made in writing to Billing@LorraineMusicAcademy.com within 48 hours of purchase / enrolment. Refunds will be granted at the discretion of the Academy.
The amount refunded will be based on the following schedule, from the date the written refund request is received by the Academy:
| DATE OF REFUND REQUEST | % OF COURSE FEES |
|---|---|
| 24 hours after the first scheduled* class | No refund |
| Re-enrolled students | No refund |
| Students who have attended a Lorraine Music Academy Concert or other promotions | No refund |
| 48 hours after course purchase | No refund |
*Scheduled class is the calendar date of the class and this will be the date honored for all refunds whether the actual class takes place or not for various reasons
In addition to the above, all refunds are subject to a processing fee. The processing fee would vary based on the currency of payment.
- USD 115
- CAD 155
- EUR 105
- GBP 95
- AUD175
- NZD 185
- AED 425
- INR 9,500
Before processing withdrawals, we would appreciate any feedback regarding the Academy. This can be emailed to Feedback@LorraineMusicAcademy.com
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@lorrainemusicacademy.com
- By visiting this page on our website: https://lorrainemusicacademy.com/contact/
Contact us at support@lorrainemusicacademy.com for questions related to refunds and returns.
